The place is clean and cozy. Well maintained. Helpful staff on site. Easy check in. Parking available on site.
I stayed at this property for one night, paying £106 plus a £100 deposit. Although the stay was initially pleasant, the checkout process was highly unsatisfactory. Upon checking out at 9:45 AM, I received a message at 1:30 PM claiming that a tampon was found in the toilet macerator, causing damage. My wife only uses sanitary pads, which were properly disposed of in the bin. Despite this, they withheld £50 from our deposit.
The explanation about an early check-in by the next guest seemed contrived, especially since their standard check-in time is 3 PM. Furthermore, the deposit was demanded via bank transfer, which should have been a red flag.
Their accusation felt like a scam, as the toilet was working perfectly when we left. I believe future guests should be wary of this property.. Despite requesting proof of the alleged damage, the response from the hosts was dismissive and accusatory.
In summary, I feel unfairly charged for something we did not do. This experience has tarnished what could have been a pleasant stay