1.0
Highly disappointed.
Upon arrival, we were asked to call 10 minutes before so that the host could meet us, I did call, and the host said to get the keys off the guys from the downstairs apartment. The apartment was spacious, but as described on booking.com, there were 2x double bedrooms and a sofa bed to which there was not. There were 1x double bedroom and bunk beds in the second bedroom and a sofa bed! It was not as described, and I was annoyed that we had been misled. My partner and I travelled with his mother, aunt, and young daughter aged 2. The sofa bed was not comfortable at all, there was no way I could expect our elderly mother and aunt sleep on there nor the bunk beds, I was told that the host would call me back first thing in the morning as when we finally reached the apartment after we had been on the road for hours due to a terrible crash on the m6, the host lied! The host never called back,nor did they try to make our stay any better for the weekend whilst we were there. The host said to me on the phone that he would arrange a refund but never answered the phone again, nor did he ring back. In the kitchen, there were hardly any cook ware or cups, for a family of 5 staying for the weekend it was not equipped nowhere near enough. There was a terrible smell in the apartment as I think they were smoking in the apartment downstairs. It was horrible. There was rubbish all strude up at the back of the apartment, which was a lovely view from one of the bedrooms!! The smell from outside was horrendous when we tried to ventilate the kitchen by opening a window. There was a leak coming from the boiler, the thermostats did not work for the heating. There was crusty food that had been left on the side table in the living room. Overall disappointed and will never stay there again.